Privacy Policy

Our Privacy Pledge

At William Raveis Insurance Agency, LLC (the "Agency"), we know that your privacy is very important to you. We value your trust, and we want you to know what personal information we collect, how we use this information, and how we protect it. This privacy policy applies to current and former customers of the Agency.

Categories of Personal Information We May Collect

In the normal course of business, the Agency may collect the following types of information:

  • Information you provide on applications, forms, and other information that you provide to us, whether in writing, in person, by telephone, electronically or by any other means. This information may include your name, address, employment, income, assets, credit, and other household information.
  • Information about your transactions with us, our affiliates, and others. This information may include account balances, payment history, and account usage.
  • Information collected with your authorization, from consumer credit reports, such as credit relationships and history.
  • Information available from external sources, such as publicly available records.
  • When our web sites become operational, we also may gather information through on-line forms, site visit data, and on-line information collecting devices such as "cookies" and other tracking technologies.

All of the personal information that we collect is referred to in this Privacy Policy Notice as "Collected Information".

Investigative Consumer Reports

We may obtain Collected Information about you from investigative consumer reports prepared by third parties. If we do, (1) you will receive a separate disclosure informing you of your rights under the Fair Credit Reporting Act, and (2) you have the right to request that you be interviewed in connection with preparing the report. You are also entitled to receive a copy of the completed report by writing to the Agency at the address below.

Personal Information We Share

The Agency may share Information with others without your permission in certain circumstances permitted or required by law. For example, the Agency may share Collected Information in the ordinary course of business with credit bureaus, with service providers, or with others who are directly involved in assisting us with your transaction. Except as permitted or required by law, the Agency does not disclose Collected Information about our customers or former customers to third parties outside the William Raveis family of companies. By writing to the Agency at the address below, you may request more detailed information about the Collected Information that the Agency obtains, how we obtain it, and the disclosures of Collected Information that we may make to others.

Sharing Collected Information with Agency Affiliates

We may share Collected Information about you within the William Raveis family of companies. These companies include financial services companies (such as William Raveis Mortgage) and non-financial services companies (such as real estate brokerage companies and others). You may ask us not to share Collected Information, including information that we receive in your application or in your report from credit bureaus, with our affiliates. If you don't want such information shared, you may write to us at the address below. Please provide your name, address, and Policy number(s). Your request not to share Collected Information does not include information that we are otherwise permitted by law to share.

Your Right to See and Correct your Personal Information

You have the right to see, or obtain by mail, your Collected Information in our records. Your right includes the right to know the source of the Collected Information and the identity of the persons, institutions or types of institutions to whom we have disclosed such information within two years before your request. We will provide you a copy of or arrange for you to make a copy of your Collected Information within 30 days of receipt of your written request. After reviewing your Collected Information, you have the right to request that we correct, add to or delete Collected Information if you believe it is incomplete or inaccurate. We will respond in writing to any such request within 30 days of receipt of your written request for correction, providing you with the correction or an explanation of why we cannot comply with your request. Please send your requests in writing to:

William Raveis Insurance Agency, LLC
Attention: Privacy Claims
7 Trap Falls Road
Shelton, CT 06484

If your account has more than one name on it, we will send only one notice to the address we have on file for you. Upon your request, we will provide each person named on the account a separate Privacy Notice.

Safeguarding Your Collected Information

Access to Collected Information is limited to personnel who need the information to perform their job responsibilities. We maintain appropriate physical, electronic and procedural safeguards to protect Collected Information.